If you are not satisfied with the service you have received, and you have not been able to reach a resolution via telephone or email, you can make a formal complaint by writing to the following address, including your account information, and detailing the outstanding complaint.

Mainline Internet Services Ltd
Staxford Villa
Stacksford
Attleborough
NR17 1PD

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

Following our response, if you are still dissatisfied you can escalate your complaint to the relevant registrar if this is to do with your domain. Our response to your written complaint will contain details of how to do this.